Technology continues to evolve and in the hospitality industry we have seen drastic changes in recent years. A look into the future is necessary today, if only to better understand the current situation and to plan for 2024, as well as to understand what existing players are already doing and, undoubtedly, what guests and customers expect.
Participants in the 2023 Cornell Analytics Roundtable focused on the changes that will be wrought by the rapid expansion of artificial intelligence applications, such as Open AI and ChatGPT.
To gain a deeper understanding of the key considerations for choosing a next-generation PMS and to explore the latest trends and innovations in the property management system, hoteliers can now download The 2023 Smart Decision Guide to Property Management Systems (updated in Q4 with the latest emerging trends and technology innovations). This comprehensive resource provides valuable insights and expert guidance to help hoteliers make informed decisions and drive success in their properties.
As a catering business owner or manager, you know that managing events whether pick-up, drop-off, or full-service catering can be a daunting task. From responding to customer questions, creating menus, and planning and executing banquets, weddings, and other social or business functions, there are many moving parts to keep track of. That's where catering software comes in.
Stay ahead with the latest event trends as we approach the new year! The event industry continues to adapt. With changes in how events are booked, planned, and executed, 2024 will be an exciting year for planning and hosting events whether you are a restaurant, hotel, or unique venue. We\'ve put together the top event trends that can help all industry professionals be in a position to get the most out of 2024.
With economic instability forecast for 2024 at least, an already struggling restauration sector will be forced into yet more spending cuts as consumers alike will be tightening their budgets. Tech can often be the solution for finding new ways to trim the fat from any business type. What's more, quality and experience will be key as customers will be less forgiving towards any bad experiences.
Overall, travelers are open to incorporating emerging technologies as part of the travel experience, especially for research and planning purposes. In fact, nearly 2 in 3 travelers relied upon some kind of emerging technology during a travel experience in the past year.
Whether you’re a small café owner or you are managing a chain of luxury dining spots, awareness of the latest tech tools and trends is crucial. Let’s explore the 2023 restaurant technology trends setting the stage for success in the restaurant industry.
Any individual who has stayed at a hotel recently can attest that technology has become ubiquitous at every stage of the guest journey. From the booking process to check-in to guest room controls to the post-stay follow-up, guest services are supported by technology through and through. This evolution has been progressing over the last decade but was significantly accelerated by the COVID-19 pandemic which called for contactless processes. Once implemented, these automations were here to stay.
Microsoft's Julie Shainock discusses Amadeus and Microsoft's latest research into the trends shaping mobility