If Quality Assurance had not been taken over by such interests, it would be focused on operational audits and follow-up actions that result in improved service and thus influenced guest perception based on real-world intentions and actions. This hijacking of QA could explain some very real problems that hoteliers are facing today in their operations and even with guest perceptions
During the week of 17-23 November, Canadian hotel occupancy rose 1.2% to 62.7%, ADR increased 2.6% to 148.71 Canadian dollars ($112.03) and RevPAR rose 3.9% to CA$93.19 ($70.20).
If travel plays its cards right, it will harness the acceleration of AI to achieve an end-to-end customer experience, direct revenue and a reawakening of loyalty.
Being a branded or franchised hotel is an expensive endeavor. Especially when you consider the average agreement is 20 years in duration and youre on the hook for the fees outlined in your agreement plus anything else the management company throws at you. When I say on the hook, I mean they can literally charge you for whatever they want as long as they determine it is in your best interest. T