If Quality Assurance had not been taken over by such interests, it would be focused on operational audits and follow-up actions that result in improved service and thus influenced guest perception based on real-world intentions and actions. This hijacking of QA could explain some very real problems that hoteliers are facing today in their operations and even with guest perceptions
During the week of 17-23 November, Canadian hotel occupancy rose 1.2% to 62.7%, ADR increased 2.6% to 148.71 Canadian dollars ($112.03) and RevPAR rose 3.9% to CA$93.19 ($70.20).
If travel plays its cards right, it will harness the acceleration of AI to achieve an end-to-end customer experience, direct revenue and a reawakening of loyalty.
Total nonfarm payroll employment rose by 266,000 in November, and the unemployment rate was little changed at 3.5 percent. Notable job gains occurred in health care and in professional and technical services. Employment rose in manufacturing, reflecting the return of workers from a strike.