North American Hotel and Hospitality Trends

Ricca joined the team at HNN in January 2015 and has served as the digital outlet’s editor-in-chief since the fall of 2015. Her resume includes 12 years of hotel trade publication experience, including nine as an editor-in-chief, and she often serves as a moderator at industry conferences. continue reading →

U.S. hotel occupancy was flat at 68.4% in March, and a 0.6% ADR increase to $132.66 drove RevPAR up 0.6% to $90.78. continue reading →

In February 2019, reporting marketing carriers posted an on-time arrival rate of 73.8%, down from both the 78.4% on-time rate in January 2019 and from 78.9% in February 2018. continue reading →

According to STR, U.S. hotels achieved all-time high levels of occupancy, ADR, and RevPAR in 2018. While a record number of guests are staying at hotels, and revenues are flowing in, the ability to collect these funds is starting to become more of a challenge. continue reading →

There’s a popular saying that reads, 'prepare and prevent, don’t repair and repent.' This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. continue reading →

U.S. hotel occupancy rose 2.4% to 69.9% during the week of 7-13 April, while ADR increased 4.4% to $136.25 and RevPAR rose 6.9% to $95.22. continue reading →

During the week of 7-13 April, Canadian hotel occupancy rose 3.2% to 64.1%, ADR increased 4.4% to 153.05 Canadian dollars ($114.37) and RevPAR rose 7.6% to CA$98.09 ($73.30). continue reading →

ARC Reports Passenger Trips Increased More Than 3% continue reading →

The 2018 average domestic itinerary air fare of $350 was the lowest inflation-adjusted annual fare since the Bureau of Transportation Statistics began collecting such records in 1995, down 1.8 percent from the previous low of $356 in 2017. continue reading →

Email marketing is a vital part of a hotel’s CRM efforts, but for many, it remains a complex, uncharted landscape. The good news is, it’s not as hard as it seems. These days, a wide array of user-friendly platforms make it easy to maintain and manage an email list, design collateral, automate sends, and gather analytics. However, it’s important to keep some important best practices in mind. So, without further ado, here’s our list of the top five email marketing best practices for hoteliers. continue reading →