TGI Fridays Becomes First UK Bar to Implement Bar Tab from Mastercard and Oracle
Today TGI Fridays, Oracle and Mastercard announced the launch of Bar Tab at their Leicester Square location. Bar Tab is a new function within Mastercard’s Qkr! payment app that allows consumers to set up, manage and pay bar tabs using their smartphones. The application will be integrated into Oracle Hospitality’s restaurant management platform and Masterpass, the digital payment service. After today’s initial debut, TGI Fridays plans to deploy the app to 80 additional locations in the UK by the end of 2017.
Customers can easily manage their tab through a designated four-digit PIN that connects orders in the restaurant management software to the Qkr! payment account. This means customers can easily manage the rounds that they are in with friends and split the bill. There is no need to hand over a payment card to bar staff, and no need to use a card machine.
“We’re always looking for ways to improve the unique Fridays experience for our guests,” said Jeremy Dunderdale, Head of Business Solutions, TGI Fridays UK. “With Bar Tab, we’re able to offer our diners the freedom to settle their bills on-demand, with this quicker and more convenient payment platform. Enabling self-service payments also allows our team members to focus on engaging guests in more meaningful ways – which is what we’re all about at Fridays.”
Betty DeVita, Chief Commercial Officer for Mastercard Labs, said: “Nobody wants to hand over their card to a bartender. Your card should be with you at all times, so it’s natural for people to leave a pub without having closed their tab. This is a common problem we wanted to solve through Qkr. For bar staff themselves we have removed the headache of card storage and admin.”
“Oracle Hospitality’s restaurant management platform allows the food and beverage industry to innovate by creating a single view of operations,” said Dale Grant, Senior Vice President Food and Beverage Oracle Hospitality. “With Oracle Hospitality solutions at the core, restaurants and bars can easily integrate additional solutions like Mastercard’s Qkr payments platform to reinvent their customer experience. By implementing Bar Tab, TGI Fridays can now offer its customers a quicker, more convenient experience that empowers staff to provide more welcoming bar experiences while reducing the number of unpaid tabs at the end of the night.”
About Oracle Hospitality
Oracle Hospitality develops hardware and software solutions that work together to help produce tailored guest service for hotels and F&B establishments. By addressing every facet of the business, Oracle Hospitality solutions help optimize operations across the board to deliver the speed, agility and efficiency required to meet customers’ unique needs.
Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, travelling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardUKBiz, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.
About TGI Fridays
TGI Fridays offers authentic, contemporary, and full-flavoured American food, signature cocktails, and a lively, personalised experience. With a continually evolving menu overseen by award-winning executive chef Terry McDowell, it’s the perfect stop for free-poured, personalised cocktails served by Fridays® Master Bartenders, a quick tasty bite, or a longer dinner with friends. Fridays® opened its first UK restaurant in Birmingham in March 1986. There are now 80 Fridays open in the UK.
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