Guest Satisfaction - November 2009 Chatter Guard Benchmark Report Is Released
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With November, the holiday travelling season begins, and with them a general feeling of good cheer, according to the hotel rankings. While Mid-Scale Limited Service and Extended Stay segments floundered, all other segments of hospitality lodging seemed to excel, with steady holds and great gains across the board. On a scale of 1-5, 5 being 'fantastic' and 1 being 'poor,' the average lodger reported a 0.27% rise in Resultant Quality Score (3.65 to 3.66), a 3.59% rise in Facilities (3.90 to 4.04), a 5.52% improvement in Housekeeping reviews (3.44 to 3.63, the biggest change in the average rankings), a 02.55% rise in Rooms (4.32 to 4.43), and a 0.26% increase in Staff satisfaction. The areas of overall decline this month were a modest 1.69% fall in Dining, continuing the trend from October (3.56 to 3.50), and a more substantial slip in Value, declining 5.64% from 4.43 to 4.18.
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About Lodging Interactive
Lodging Interactive is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective Internet Marketing Services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients included branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
The Company offers effective online tools and services: ChatterGuard.com, an online social media monitoring and reputation management system, HuBBub.com, a fully managed Travel 2.0 Distribution & Marketing service, CommentCards.com, a full-service business-2-consumer comment card service, eProposalSystem.com, an online RFP response system hotel Sales Managers, RFPLink.com, a group RFP lead generation, HotelDirectBook.com, a consumer hotel portal, link2brand.com, personalized URL's for hotels, DiningClick.com, Internet Marketing Services for the restaurant industry, and SpaInteractive.com, Internet Marketing Services for the health spa industry.
Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA), The California Hotel Association, the Day Spa Association, and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at firstname.lastname@example.org or at 877-291-4411. The company's website is located at www.LodgingInteractive.com.
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