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FEATURE: The Growth of Spas as Hotel Profit Centers

Making guests feel at home” has long been one of the missions of hotel managers. Early on, this simply meant offering a clean room with a comfortable bed.

PKF Consulting Yet, as home amenities and lifestyles have changed, hotels have reacted by adding to their facilities and services. Air conditioning, remote control television, pay-per-view movies, and internet access are all examples of household trends that have become commonplace in hotels.
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