Over the years, my partner, Marty Orlick, Chair of JMBM's ADA Compliance and Defense Group, has written about service animals used by persons with disabilities, and what hospitality staff needs to know about how to accommodate them. For example, what should the hostess of your restaurant do when a miniature horse enters your establishment with its disabled owner? What kind of animals qualify as service animals, anyway? And what is the owner's responsibility?
Hotels in the Asia/Pacific region reported occupancy dipped 1.3% to 69.3% in 2019 while ADR dropped 2% to $98.73 and RevPAR fell 3.2% to $68.38.
In 2019, U.S. hotels posted flat occupancy growth (66.1%), ADR rose 1% to $131.21 and RevPAR increased 0.9% to $86.76 compared to 2018.
Canada hotel occupancy declined 1.3% to 65.2% in 2019, and ADR increased 1.2% to result in nearly flat RevPAR (-0.2%).