Beneficial both for the guest and the hotel, self-service represents an important part of hospitalitys future
This article is adapted from The 2019 Smart Decision Guide to Hotel Property Management Systems, which is now available for complimentary download.
With the advent of technology, many activities previously performed by live humans have been replaced by automated methods. Is it really an improvement, or has the industry gone too far?
Chief problems occur when the robot cannot recognize operation commands, when guests must repeat their request, and when the robot isnt actually programmed for a particular operation. Asked what services they expect from a hotel robot, guests cited food distribution, delivering goods, handling check-in and checkout, and providing travel information and consumption recommendations.