The increase in the Baird/STR Hotel Stock Index was below both the S&P 500 (+7.9%) and the MSCI US REIT Index (+11.6%). continue reading →

This is the fifth edition of the study with the aim of providing the industry with publicly accessible data on hotel capital expenditures. The book presents data on trends in capital expenditures by various hotel segments, including full-service, select-service and extended-stay. With the data provided in the CapEx 2018 study, industry decision makers can better evaluate and make informed decisions with regard to capital expenditures for their properties and repairs and maintenance spending. continue reading →

With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover at the front desk. Turnover everywhere in the hotel staff is a major challenge in tight labor markets most hotels operate within, however it seems to especially be an issue at the front desk. continue reading →

The Roadmap Diagram from the '2019 Smart Decision Guide to Hotel Property Management Systems', offers a migration path for hoteliers to keep in mind along the journey toward a next-generation PMS. In many cases, of course, buyers will already have a system in place and the goal will be to upgrade, expand and improve their current capabilities. continue reading →

ere are the four main goals of most hotel influencer programs, as well as the most meaningful KPIs for each: continue reading →

The International Air Transport Association (IATA) announced global passenger traffic results for 2018 showing that demand (revenue passenger kilometers or RPKs) rose by a healthy 6.5% compared to full-year 2017. Although this represented a slowdown compared to the 2017 annual growth of 8.0%, it was another year of above-trend growth. continue reading →

During the week of 27 January to 2 February, U.S. hotel occupancy was mostly flat (+0.1% to 56.7%), but a 2.3% ADR increase to $124.95 drove RevPAR up 2.4% to $70.83. continue reading →

Canadian hotel occupancy rose 1.8% to 56.6% during the week ending 2 February, while a 2.1% ADR increase to 147.29 Canadian dollars ($111.06) drove RevPAR up 3.9% to CA$83.35 ($62.85). continue reading →

Coming up with fresh and creative marketing initiatives is never an easy task. Hotels all over the world face fierce competition regardless of their destination. Utilizing creative ideas to attract guests can help hotels stand out in the crowd and help them to gain new and repeat visitors. Our new article series, Digital Inspo: What Creative Hotels are Doing Online, dives deep into a recent original campaign idea developed by a hotel brand. continue reading →

With Lisbon and Porto fast building a global reputation as top city break destinations, international hotel groups are flocking to these booming tourism markets. continue reading →