Feature - Absorb More Revenue, Not Losses by William Orilio
Nation’s Restaurant News recently printed an article titled, “Operators eat losses as more than guests walk out the door” (February 10th). I found it to contain some astonishing revelations. The article clearly pointed out answers to the problems commonly declared by operators to be beyond their control. I have always found this assertion—that stolen property is simply an operating expense—to be ludicrous. There are only a few things that are actually beyond a manager’s control, and those are situations that exist in what is commonly called the “outer circle.” These include factors such as social trends, climate, political upheaval, acts of God, and the like.