PMS Software Evaluation Scorecard Helps Hotels Find Their Ideal Property Management System
Hoteliers can use step-by-step quantitative assessment to determine their ideal PMS match with newly released easy-to-use scorecard and template
New webinar series explores how hoteliers can drive revenues and differentiate their hotel concepts via the integration of unique software components into their Cloud PMS technology stack.
It is not very often that I write a self-serving article but I think it is important to note that, as a hotel technology company, service excellence is a key element within our DNA. It helps us deliver great technology to our hotel clients and the industry at large.
We now live in a world where service, technology, and reputation are on a collision course - and this affects the hotel industry more than most other industry segments. According to a recent Hospitality Technology study, 85% of guests consider positive reviews and high ratings very important when making a hotel selection.
Apart from the odd exception, top brands are not able to retain their status as market leaders as long as they used to. As companies grow, they try their best to ensure that service standards are maintained at the highest levels possible. However, in the long run, a decline in quality of either products or customer service is one of the greatest risks. There are many reasons for this degradation.
Leading hospitality technology experts help hotels understand dynamic expectations of different guest personas and reveal ways to create the memorable one-to-one experiences to keep them coming back