F&B RevPOR reached US$112.67, up from US$109.73 in 2017 and US$106.92 in 2016. This growth reflected increases across all hotel classes with contributions from both food and beverage revenue sources. continue reading →

Business Intelligence (BI) plays a key role in helping hotel operators make smarter and more timely decisions. A new groundbreaking study from Starfleet Research explains how hotels that use advanced BI tools and capabilities to transform raw data into actionable insights are driving significant improvements in various aspects of their operational and financial performance. continue reading →

U.S. hotel occupancy rose just 0.2% to 59.9% during the week of 3-9 February, while ADR increased 1.5% to $126.68 and RevPAR rose 1.7% to $75.84. continue reading →

During the week of 3-9 February, Canadian hotel occupancy was mostly flat (-0.1% to 57.1%), while ADR rose 1.6% to 147.03 Canadian dollars ($110.54) and RevPAR rose 1.5% to CA$84.01 ($63.16). continue reading →

'Great customer service is [...] a systematic reinvention of established technology, data, and operations - leveraging automation, data, and agents together to exploit each of their unique strengths.' These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. continue reading →

Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means investing in mobile technology and marketing that enables the best user experience while achieving maximum engagement, regardless of device. continue reading →

CTO projects 6-7 per cent growth in 2019 following better-than-predicted performance last year continue reading →

What happens when a hotel marketer wants to attract guests from across age groups? continue reading →

Through January, the Asia/Pacific region reported a 31.4% increase in the number of hotel rooms in construction (387,195). China has 204,295 rooms in construction, which equals 8.1% of its existing supply. continue reading →

Recently, my partner, Guy Maisnik, and I spoke about hotel retail mixed-use development with Kelsi Maree Borland of GlobeSt.com. Her article, Why Retail Owners Are Partnering With Hotels ran with the subtitle, With retail evolving to be more experience-driven, retail owners are finding the benefits of adding boutique hotels to shopping centers. continue reading →