Hotel News Resource
February, 15 2018
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service - By Doug Kennedy
As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update its model, so let’s get your team onboard The Tricycle of Guest Service. Read More
StayNTouch Ebook
StayNTouch Ebook - 5 Guest Engagement Strategies Every Hotel Should Be Using
StayNTouch Ebook
Dive into the newest best practice guide developed over the past several years by the StayNTouch team, industry consultants, and successful hoteliers. By using these insights and tips, your hotel can create an engagement model that outlines the kinds of experiences you want to deploy at each stage of the guest journey. Read more
Hotel Operating Departments
Hotel Finance - Other Operated Departments Become Even More Minor - By Robert Mandelbaum
In lodging industry parlance, other operated departments are frequently referred to as minor operated departments. Based on recent trends in other operated department revenues and profits, these sources of income have become less consequential to both the top and bottom lines of U.S. hotels. Read more
Hotel Development St. Kitts
Ritz-Carlton Resort in St. Kitts Announced for 2021
Ritz-Carlton Resort in St. Kitts Announced for 2021
The Ritz-Carlton Hotel Company, L.L.C. has signed a management agreement with The Liamuiga Corporation to open a Ritz-Carlton resort in St. Kitts expected in 2021, bringing the luxury brand to this Eastern Caribbean Island for the first time. Read more
Hotel Development Maryland
Hyatt Regency Bethesda Completes $37 Million Transformation
Hyatt Regency Bethesda Completes $37 Million Transformation
The hotel's 390 guest rooms, façade, lobby, meeting and event spaces underwent an extensive transformation, along with the addition of The Rooftop Downtown Bethesda, a stunning rooftop event space crowning the hotel. Read more
Management Appointment Denihan Hospitality
Denihan Hospitality Announces Senior Management Appointments
Appoints John Chan SVP of Development and Garine Ferejian-Mayo SVP of Market Strategy and Revenue Management Read more
Management Appointment Monarch Cypress
Monarch Appoints Hillary Georges As President of Hotel Division
Monarch Appoints Hillary Georges As President of Hotel Division
Monarch Cypress, the leading manufacturer and supplier of hotel and spa amenities, announced the appointment of Hillary Georges as President of their Hotel Division. Her previous position with the company was Vice President of Sales of the West. Read more
Four Seasons CEO Transition
Four Seasons Hotels CEO to Leave Position at the End Of 2018
Four Seasons Hotels and Resorts today announced that its President and Chief Executive Officer, J. Allen Smith, will be leaving his position at the end of 2018 upon the completion of his five-year contract with the Company. Read more
Deferred Action For Childhood Arrivals (DACA) Program
AHLA Statement on DACA
'it is imperative that Congress and the Administration to find a permanent solution for the Deferred Action for Childhood Arrivals (DACA) recipients.' Read more
Embracing The Role Of OTAs
Hotels Admit Steep Reliance on Online Travel Agencies - PhocusWire
Hotels have a high dependency on online travel agencies to distribute their inventory, with almost every other channel deemed to be low on the same scale. Read more
HSMAI Digital Marketing Strategy Conference
Fuel to Lead Conversation at HSMAI's Digital Marketing Strategy Conference in New York City
Fuel's Chief Operating Officer Stuart Butler will present 'The Second Mobile Tipping Point is About to Happen and We're Not Ready' at the annual conference. Read more
Hotel Marketing Lessons
It’s Valentine’s Day: What Are Hotel Marketers Loving?
Itís Valentineís Day: What Are Hotel Marketers Loving?
Hotel marketing folks are infatuated with these 7 things... Read more

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In Brief...

Sonesta Gwinnett Place Atlanta Welcomes New Sales Manager

Hyatt Results
Hyatt U.S. and Systemwide Comparable RevPAR Increased 3.0% and 3.8% During Q4

Wyndham Results
Wyndham Worldwide Fourth Quarter 2017 Revenues from Continuing Operations Up 4 Percent

Hilton Results
Hilton Exceeds Fourth Quarter and Full Year Expectations; Provides 2018 Outlook

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