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| Lifestylepanel Metro Global Partnership |
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| The travel industry is set for a major shake up as global tech company Lifestylepanel partners with international hospitality management group Metro Global to overhaul guest engagement services in resorts and hotels. Read more |
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| Distribution Technology |
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| Based in Hong Kong, Cathay Pacific Holidays is a wholly owned subsidiary of Cathay Pacific Airways Limited, specializing in travel packages. The company said it chose DHISCO to power its hotel booking engine so that its customers have the most reliable information when planning trips. Read more |
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| The Hand-Held Age |
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| Hilton knows hospitality and innovation. It was the first to put TVs in hotel rooms and the first to build airport hotels. Hilton CMO Geraldine Calpin tells Google VP of Global Performance Solutions Jason Spero how the brand is innovating to meet guests’ fast-rising expectations in the mobile age. Read more |
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| Market Intelligence Services |
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| Philadelphia Reader Board, Inc. was founded in 2003 by hotel industry veteran Ken Simmons. Upon opening, the company made an immediate impact servicing hotels and CVB’s, allowing sales teams to move market share and gain group revenue. Read more |
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| Visit Maestro PMS In Booth #1219 At HITEC In Toronto |
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| Maestro Delivers Operators Flexibility with Both Web Browser and Windows Based PMS Suite, On-Premise or in the Cloud; Contract E-Signature, Mobile Spa Provider Schedules, Tablet Operations and Mobile Check-Out Read more |
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| The 2017 Smart Decision Guide To Hotel Guest Experience Management |
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| The 2017 Smart Decision Guide to Hotel Guest Experience Management offers hoteliers a framework for thinking about the quality of the guest experience and assessing their capabilities in this area. Read more |
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| Guest Engagement, Retention, And Acquisition Strategy |
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| Today’s hotel planning and booking customer journey is becoming increasingly complex in this multi-device, multi-channel and multi-touch point digital landscape. In fact, according to Google, the average consumer engages in 38,983 digital micro-moments in just under two months. That’s over 38,000 digital moments in a 60-day booking window. Read more |
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| Hotel Software Systems |
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| There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training - and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support. Read more |
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| The 2017 Smart Decision Guide To Hotel Guest Experience Management |
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| Enhancing the hotel guest experience is largely about removing 'friction' from interactions across all parts of the property, all touchpoints (both physical and digital) and all phases of the guest journey. It’s about recognizing guests’ preferences and enabling relevant and personalized interactions that make them feel special and appreciated. Read more |
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