Hotel Technology Resource
June, 8 2017
Disrupting the Booking Process
Disrupting the Booking Process - What Will It Take to Renovate the Shopping Experience for Hotel Guests? - By Pierre Boettner Founder and CEO, HospitalityPulse
I loathe the word disruption for all of its overuse, but unfortunately, it is the only term that comes to mind when I think of the hotel booking process, where a real jolt and complete rethinking is sorely needed. I don’t mean new designs or new flows, or new ways of checking in and checking out. I believe that we must entirely rethink what guests are looking for, and how to provide it to them. Read More
Lifestylepanel Metro Global Partnership
Travel Industry 'Disruptor' Launches With Global Deal
The travel industry is set for a major shake up as global tech company Lifestylepanel partners with international hospitality management group Metro Global to overhaul guest engagement services in resorts and hotels. Read more
Distribution Technology
Cathay Pacific Holidays Partners with DHISCO for Global Hotel Inventory
Based in Hong Kong, Cathay Pacific Holidays is a wholly owned subsidiary of Cathay Pacific Airways Limited, specializing in travel packages. The company said it chose DHISCO to power its hotel booking engine so that its customers have the most reliable information when planning trips. Read more
The Hand-Held Age
Hilton CMO Geraldine Calpin: Hilton Pioneers Friction-Free Experiences for the Hand-Held Age - Think with Google
Hilton knows hospitality and innovation. It was the first to put TVs in hotel rooms and the first to build airport hotels. Hilton CMO Geraldine Calpin tells Google VP of Global Performance Solutions Jason Spero how the brand is innovating to meet guests’ fast-rising expectations in the mobile age. Read more
Market Intelligence Services
Knowland Acquires Philadelphia Reader Board, Inc.
Philadelphia Reader Board, Inc. was founded in 2003 by hotel industry veteran Ken Simmons. Upon opening, the company made an immediate impact servicing hotels and CVB’s, allowing sales teams to move market share and gain group revenue. Read more
Visit Maestro PMS In Booth #1219 At HITEC In Toronto
Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC
Maestro Delivers Operators Flexibility with Both Web Browser and Windows Based PMS Suite, On-Premise or in the Cloud; Contract E-Signature, Mobile Spa Provider Schedules, Tablet Operations and Mobile Check-Out Read more
The 2017 Smart Decision Guide To Hotel Guest Experience Management
Starfleet Research: Spotlight on Guest Experience Management
Starfleet Research: Spotlight on Guest Experience Management
The 2017 Smart Decision Guide to Hotel Guest Experience Management offers hoteliers a framework for thinking about the quality of the guest experience and assessing their capabilities in this area. Read more
Guest Engagement, Retention, And Acquisition Strategy
Closing the Loop on the Travel Journey - Action Plan to Achieve a 360-Degree Past and Future Guest Engagement, Retention, and Acquisition Strategy - By Max Starkov and Margaret Mastrogiacomo
Today’s hotel planning and booking customer journey is becoming increasingly complex in this multi-device, multi-channel and multi-touch point digital landscape. In fact, according to Google, the average consumer engages in 38,983 digital micro-moments in just under two months. That’s over 38,000 digital moments in a 60-day booking window. Read more
Hotel Software Systems
The Most Important Question Every Hotel Should Ask of Their Hotel Software Providers - By Jos Schaap
The Most Important Question Every Hotel Should Ask of Their Hotel Software Providers
There are many important questions every hotelier should ask before investing in any new hotel software system. There are questions regarding features, functions, integration, SaaS or license, cloud or on premise, training - and the list goes on and on. Unfortunately, one of the big questions that often gets overlooked and doesn’t get researched enough is the question of service and support. Read more
The 2017 Smart Decision Guide To Hotel Guest Experience Management
Making the Business Case for Hotel Guest Experience Management
Enhancing the hotel guest experience is largely about removing 'friction' from interactions across all parts of the property, all touchpoints (both physical and digital) and all phases of the guest journey. It’s about recognizing guests’ preferences and enabling relevant and personalized interactions that make them feel special and appreciated. Read more

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In Brief...

Mobile Technology Trends
8 Reasons Why Your Hotel Brand Needs a Mobile App to Succeed - By Mike Murray

Digital Detox: Unwind, Relax And Unplug
Easy Accessibility to Unsecured Wi-Fi Leads Vacationers to Risk Their Privacy

Abandoned Online Bookings
3 Tips To Reduce Booking Abandonment On Your Hotel Website - By Debbie Stephenson

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