As I often say in my conference presentations and training sessions, voice reservations is the forgotten distribution channel, at least at most hotels these days.
Download the latest HEBS Digital eBook to learn strategies to implement in order to reach travelers at every stage of their travel planning journey. It is crucial to be present at every step of the way in order to capture the attention of potential guests and nurture them through the path to a direct booking.
New Wharton research shows that marketers are incorrectly crunching data and potentially getting wrong answers and costing companies a lot of money.
Marriott dominates the travel and hospitality industry; Airbnb is the most loved travel site, and American Airlines leads the airline industry