Perhaps taking a page from popular narratives like Eat, Pray, Love, travel and dining often go hand in hand. For most travelers, food and beverage options play a pivotal role in their experience of a new culture or landscape, as well as their opinion of the hotel in which they stay. In this respect, a great location, personalized hotel accommodations, attentive service, and great (often local-inspired) food and drink programs are the primary indicators of a trip well spent.
The number of hotels offering room service continues to plummet. New research, 'The Future of Room Service surveyed thousands of travelers and reveals emerging trends in room service, in-room dining, and food delivery to hotel properties.
The percentage of hotels offering room service has declined by 40% in two years, while food delivery adoption has grown rapidly in the same timeframe.
In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants. Starting with an analysis of baseline data, Fairmont applied a five-step revenue management process to highlight potential revenue-enhancement opportunities.