Latest articles tagged Features

An employee of the Ritz Carlton recently filed a federal discrimination suit against the hotel owner and a general manager, alleging that the hotel honored a couple's racial request to not be served by 'people of color' or people with foreign accents. - More

Starwood recently announced that its Sheraton Brand will have reduced by the end of 2010 its hotel portfolio by over 40 properties, as these did not make the grade and were 'Brand detractors'. - More

Today, traveling South to Hartford, CT for brunch, I passed a lumbering semi, delivering all those special sauces, makin’s and dry goods to the many regional outlets of the world’s largest fast food company. What caught my eye was the slogan, emblazoned audaciously along the side off the truck, 'Merge Taste and Quality'. - More

Who has operational and performance standards, and who set those? - More

Stop, look and listen – here comes the Customer Express! - More

By Janet Winters, Principal, Winters Advertising & Public Relations - More

HVS conducted a confidential survey of approximately 800 lenders from around the world to gather their input about the current conditions of lending in the hospitality sector. - More

In the battle for market share, hotel managers with a background in sales have a distinct advantage. For managers who worked their way up through other departments, keeping the sales team productive and motivated can be a daunting task. Here are a few tips for ensuring your property is sales driven from the top down. - More

They have certainly gone far in distance; we recently encountered the boutique concept in Asia. While on a consulting project in Thailand we visited several small hotels that, in our opinion, combine all the best boutique characteristics. - More

Challenging economic times require running a tight ship. Now is the time to really take a hard look at your brand and the tenets that led to its development. - More