Sophisticated systems based on IP telephone networks in hotels will increasingly enable a range of new services aimed at improving customer service in hotels and resorts, according to industry analyst ABI Research. Although worldwide revenue from such systems totaled only $869 million in 2008, by the end of 2014 annual earnings will exceed $2 billion.
These systems will eventually penetrate mid-range hotels, but in the initial period will be found mainly in the top-tier of properties catering to those willing to spend $300 or more a night.
According to ABI Research vice president Stan Schatt, 'High-end hotels are increasingly turning to technology as a differentiator to attract a high-spending clientele. These services put a premium on improving customer service and staff accountability.'
'The variety of technologies needed to deliver such services means that this market is difficult for vendors to reach,' says Schatt. 'It may require several different channels, including systems integrators."
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Source - Tekrati
