 |
Amadeus-commissioned study reveals U.S. consolidator growth opportunities despite current market challenges |
|
Business expansion and increased automation identified among opportunities for consolidator success in an uncertain travel economy |
Amadeus, the leading global provider of technology to the travel and tourism industry, today announced the results of an in-depth study examining the U.S. consolidator marketplace and identifying opportunities for increased growth and customer service despite challenging market conditions.
Amadeus commissioned Hermes Management Consulting to produce the study, "Understanding Consolidator Cost Drivers and Ways To Optimize Business in United States.' The study provides an overview of the business processes and profitability of U.S. consolidators, while also providing insight on how consolidators can more effectively meet the needs of their customers.
According to the study, U.S. consolidators earn 66.6% of their revenue from mark-ups, commissions and service fees. The remaining revenue comes from airline incentives (20.2%) and GDS incentives (13.2%).
In addition, the study reveals six major opportunities for U.S. consolidators seeking to add value to their business in today's marketplace: improving automation levels, pursuing multi-channel distribution, increasing customer focus, exploring new lines of business, focusing on their core business, and being prepared to negotiate.
"As part of Amadeus' commitment to staying on the forefront of the changing travel industry, we commissioned this study to explore the challenges and opportunities impacting our U.S. consolidator partners,' said Michael Mabrouk, Amadeus' Director for the Specialty customer segment in North America. "As a technology partner to the travel industry, we want to help our customers better understand their cost structures and business processes and to help identify opportunities for future growth."
Mabrouk said Amadeus was the first distribution and technology provider in the travel industry to specifically focus on developing solutions and services for consolidators. In 2001, Amadeus launched Amadeus Consolidator Shopper, the industry's first and most comprehensive booking tool application that enables travel agents to search for, compare and book the fares of multiple consolidators in real-time.
The Hermes study was conducted from May through July 2008 among five U.S. consolidators who were selected based on a balanced mix of size, location, and level of automation to produce results which can be extrapolated to the industry as a whole.
To view or download the complete U.S. consolidator study, please visit http://www.amadeus.com/us/x123479.html. To view or download additional Amadeus-commissioned studies on various topics, please visit www.amadeus.com/showmethevalue.
About Amadeus
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travelers). Solutions are grouped in four solution categories - Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.
Amadeus has central sites in Madrid (corporate headquarters & marketing), Nice (development) and Erding (Operations - data processing centre) and regional offices in Miami, Buenos Aires and Bangkok. Amadeus maintains customer operations in 76 countries covering more than 215 markets. Amadeus employs over 7,800 employees worldwide, representing 95 nationalities.
More information about Amadeus is available at: www.amadeus.com
|
|
|
 |
|
 |
|
|
|
Amadeus offers a full range of technology and distribution solutions to the hotel industry. Over 1,000 properties in 35 countries increase their revenue by 4 - 8% using Amadeus Revenue Management System. 6,700 hotel properties in 75 countries use Amadeus Property Management System and more than 75,000 hotels distribute their rooms to a global travel-buying market though Amadeus' distribution solutions. |
|
Add Content
Get Content
Trends Mailing
Saved Articles
Advertising
Handheld
XML/RSS
PDF this article
Post News