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  Hospitality Trends - Snow and Associates News

 Thursday December 4th, 2008 
  Page 1 of 1  
Snow and Associates Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis...
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most...
2008-04-01   Management more...
 
Snow and Associates Your Corporate Culture's Artifacts - What Would Indiana Jones Say? - By Dennis Snow
Archaeologists live for artifacts. As they unearth these fragments of the past-a shred of fabric, a silver pot, a crumbling wall, an anci...
2006-08-21   Management more...
 
Snow and Associates Recognition: The Importance of Saying Thank You - By Dennis Snow
Retaining excellent employees is a strong concern for all organizations in today's workplace. According to a massive study conducted by t...
2005-09-01   Management more...
 
Snow and Associates Customer Service: Training for Excellence - By Dennis Snow
George Miliotes was the General Manager of the California Grill restaurant from 1995-2001. The California Grill is an upscale restaurant...
2005-05-26   Management more...
 
Snow and Associates Service Excellence: The Leadership Factor - By Dennis Snow
We all know that customer service initiatives come and go, usually beginning with a lot of fanfare and ending with a quiet departure. Wit...
2005-05-04   Management more...
 
Snow and Associates True Professionalism – The Core of Service Excellence - By Dennis Snow
I don't like to shop. Clothes shopping, grocery shopping, car shopping; it doesn't matter – I don't like it. I want to get in, get what...
2005-04-12   Management more...
 
Snow and Associates Wow Your Customers: 3 Keys for Delivering Great Customer Service - By Dennis Snow
The term 'customer service' evokes different images in people's minds. One image could be that of friendly, smiling, helpful employees wh...
2005-03-29   Management more...
 
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