HVS Report - What Time Is The 3 PM Parade? (Should Your Hotel Have Some Mickey Mouse® in It?) - By Kirby D. Payne and Victoria 'Vicki' S Richman
Vicki Richman attended Disney Institute. We have incorporated much of what she learned into our company. Every year we improve our companys culture and that of our hotels. If the Walt Disney Company is any benchmark, it's clearly worth doing.