What Have Hotel Owners Learned in the Last Year? - By Dr. John Hogan, CHE CHA CMHS
Where will we learn what we need for success this year? Hotel Common Sense
Constant questioning and challenging of hotel amenities, services, programs and management practices is critical to discover new ways of elevating the guest experience. Asset managers should encourage management to take risks to innovate.
Taking actions that match your stated priorities and not stating priorities you do not back up with action are keys to effective management, as explained in a new report from Cornell's Center for Hospitality Research (CHR).
Ever been 'walked' by a hotel? Thats right, you have a reservation in hand, arrive usually after a late business meeting or travel, tired, irritated, really want to collapse into your bed. Then, WHAM, sorry, sir, the inn is full!