Cubs' Tom Ricketts: Create Your Winning Business
At NRA Show 2017, Chicago Cubs owner Tom Ricketts and ESPN's Mike Greenberg talked about beating the odds and creating a winning workforce culture.
Hoteliers today are all trying to gaze into their own distinct crystal ball to better understand what guests want and how they can deliver on these guest needs and desires. In a recent Phocuswright Research Report titled, U.S Traveler Technology Survey Sixth Edition, travelers are looking for more engagement with the hotel property and those who run the hotel.
Even if you have your own messaging right, third parties can impact the way in which guests form expectations about their stay. Because of the many intermediaries at play between hotel properties and guests, it can be difficult to set, and therefore meet, guest expectations. Our eBook dives into many of these challenges while offering ways to overcome them.
Our eBook, The Hoteliers Handbook to Managing Guest Expectations in the Digital Age, offers expert advice on setting and managing guest expectations. Here, well look at four of the most common ways that customers voice their dissatisfaction, and how you can tackle them head-on. With any luck, you will transform someone who might not stay with you again, into an outspoken promoter of your hotel.