Knowledge@Wharton - How to Rally Employees Around Meaningful Work
New Wharton research looks at how thousands of NASA employees with vastly different roles were able to rally around the common goal of a lunar landing in the 1960s.
Even if you have your own messaging right, third parties can impact the way in which guests form expectations about their stay. Because of the many intermediaries at play between hotel properties and guests, it can be difficult to set, and therefore meet, guest expectations. Our eBook dives into many of these challenges while offering ways to overcome them.
Our eBook, The Hoteliers Handbook to Managing Guest Expectations in the Digital Age, offers expert advice on setting and managing guest expectations. Here, well look at four of the most common ways that customers voice their dissatisfaction, and how you can tackle them head-on. With any luck, you will transform someone who might not stay with you again, into an outspoken promoter of your hotel.
The hotel industry is in the midst of a dramatic change. However, knowing there is a need for change is not enough. Real change or transformation is the most daunting task facing organizations & individuals in todays fast paced and innovative world.