Knowledge@Wharton - Six Steps to Great Management
The Marriage of Strategy and Leadership
Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. 'So You REALLY Like Working With People?': Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders.
As we turn another page on our calendars and head into the fourth quarter, most hotel catering sales associates have booked up all of their event space for fall conference season and the busy holiday party month of December. Its time to look ahead to yet another year that is certain to bring about more unanticipated changes and disruptions. Yet one fact that will remain the same is that catering will be still be one of the most profitable departments of the hotel.
Managing an independent hotel is a Herculean task - you need to keep your rooms full, your guests happy, your staff motivated, and yourself organized. The good news is that youre not alone in these efforts. Rather, there are a number of trusty tools and applications that can help you handle some of your hospitality headaches
On this episode of Hospitality Academy, Doug shares how the need for training has evolved over the years, whether or not in-house training is effective in his experience and if online training can take over the traditional model (and if it should).
Daniel Shapiro, director and founder of the Harvard International Negotiation Program, has negotiated some of the most challenging conflicts with heads of state, corporate executives and even families. Shapiro recently joined us on the Knowledge@Wharton show on Wharton Business Radio on SiriusXM channel 111 to talk about his new book on the subject, Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts.
Despite the addition of many supporting agreements, today's international hotel management contract bears striking resemblance to the first such contract, signed in 1963 for the Hong Kong Hilton. What has changed over the years, however, is the relative balance and bargaining power of managers and owners.