White Paper - The Real Cost of Lodging Management
Hotel room prices account for only a fraction of total corporate lodging costs. What could your company be overlooking?
Many years ago I attended a presentation at Cornell from the General Manager of the Plaza Hotel in New York. His charge was to change the culture and advance the Plaza brand. Even though the Plaza has had a slew of owners and managers since, his speech made considerable impact on me, specifically on two points amongst the many he covered.
Hoteliers who invest in their back of the house equipment both reduce their utility costs and minimize the possibility of revenue disruption from failure of key building systems. This article summarizes proven investment strategies in this area.
When you need a sleek, compelling way to attract customers, your marketing team can deliver. But if they aren't factoring in the customer feedback they receive from your sales team, it could all be for naught. Michael Houlihan and Bonnie Harvey explain why pigeonholing your salespeople is a big mistake.
Many of us were taught that there were certain topics we just did not address in a conversation, especially a new one. Sex, politics and religion were often off-putting themes and frequently led the conversation into unsettled waters. Starbucks, however, will not be deterred as it blends its waters, coffee recipe inventions and a volatile topic race relations.