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Hospitality Industry Trends - Management

Thursday December 4th, 2008

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Page 4 of 34

	It's Not the Economy - Stupid - By Dr. Rick Johnson
	The Pygmalion Effect - Have you ever heard the term 'A Self Fulfilling Prophecy'? That is what the Pygmalion Effect is all about. You beg...


	2008-09-04	Management	more...

	Going 'Off Book' - The Movement towards Empathetic Hospitality - By Shannon Pruce - Acc...
	In acting circles, they are the two words that can strike fear in the hearts of the most seasoned performer - 'off book.' The script has ...


	2008-09-04	Management	more...

	Lessons from the Field - 10 Hotel Sales Action Steps to Succeed in Today's Competitive ...
	We have all heard the expressions about the need to try something different if we expect different results, as well as the message about ...


	2008-09-03	Management	more...

	Destination Analysis Demonstrates Strategic Planning for Sustainable Tourism
	Destination planners in all locations seek to be as fashionable as possible and to attract high spending visitors. The featured article i...


	2008-09-03	Management	more...

	Competing Against Yourself: Hospitality Sales Professionals - Lesson #13 from Olympic G...
	'Do you think you'll have any competition in London in 2012?' asked NBC sportscaster Bob Costas of Olympic Gold Medalist Michael Phelps. ...


	2008-09-02	Management	more...

	Cornell Study Says Human Resources Is the Key to Revenue Management
	As revenue management becomes increasingly integrated in hotel sales, it will need stronger human resources support. In a survey conducte...


	2008-08-29	Management	more...

	Lessons from the Field - 10 Hotel Sales Mistakes to Avoid in Today's Competitive Market...
	Mistakes do happen - that is human, understandable and part of our professional learning cycle. What we need to remember is to improve an...


	2008-08-22	Management	more...

	Consistency - the Key to Success - By Rob Rush
	OK, let's get down to the bottom of this. Please stand up and raise your hand if you've been 'WOW-ed' lately. At the supermarket, dry cle...


	2008-08-20	Management	more...

	Lessons from the Field - Ways to Identify and Build Repeat Guests - By John Hogan
	There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so...


	2008-08-18	Management	more...

	Improve Your Listening, Improve Your Service
	Cornell Tool Shows Managers How to Be Better Listeners


	2008-08-15	Management	more...

	Profit Optimization Is Everyone's Job - By Doug Kennedy
	Regardless of whether RevPAR and bottom-line profits are trending upwards or downwards in your hotel's market, there's no better time tha...


	2008-08-14	Management	more...

	Keeping Positive: New Generation of Hospitality Sales Professionals Lesson #12 - By Dav...
	It's got to be depressing for anyone having to go to work these days what with all of the bad news out there - soaring fuel costs causing...


	2008-08-11	Management	more...

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