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Hospitality Industry Trends - Management

Friday August 8th, 2008

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Page 2 of 34

	Principles for success as a manager - Part one: Understanding the Organization - By Joh...
	In our careers as hoteliers, we have all learned there are clear differences between 'leaders' and 'managers.' Leaders tend to be more in...


	2008-07-09	Management	more...

	One Simple Question that Unlocks Sales, Growth & Loyalty - By Ken Burgin
	You may have run surveys before: with restaurant or cafe customers, in hotel guest rooms or for club members. The results can be useful, ...


	2008-07-08	Management	more...

	Leadership Courage - Don't get bit by your own Rattle Snake - By Dr. Rick Johnson
	Honest negative feedback is difficult to accept. It takes tremendous courage. I learned that twenty years ago. I thought I knew just abou...


	2008-07-01	Management	more...

	Associate Engagement - It All Starts At the Top - By Lizz Chambers, CHE, CHA
	Woody Allen once said that 80 percent of success is showing up. Unfortunately, this accurately describes the mindset of the majority of w...


	2008-06-30	Management	more...

	Food & Beverage - Be A Pillar Of The Community - By Joe Dunbar
	As you fight through the current economic downturn, try to find simple ways to improve profits. Recent articles suggest the higher cost o...


	2008-06-30	Management	more...

	Lessons from the Field - Updating marketing and sales strategies mid year NOW is essent...
	I have learned in my career to consider the marketplace, the competition and the overall trends and cycles if I expect to be successful. ...


	2008-06-30	Management	more...

	How to Make Safety a Marketing Plus, Not a Nuisance - By Ken Burgin
	We all know about the bureauracy: forms to fill out, insurance costs, extra training and endless inspections.


	2008-06-25	Management	more...

	Driving REVPAR in the Current Economy: The Shift from Managing Demand to Generating Dem...
	In the past eighteen months, demand has remained relatively flat while rate has increased by between 7% in 2007 and almost 9% in 2006. T...


	2008-06-24	Management	more...

	Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
	Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still bein...


	2008-06-23	Management	more...

	Why Sensitivity Training Is Insensitive and Patronizing - By Simma Lieberman
	I've often been asked if I 'do sensitivity training' - I found myself getting irritated by the very term 'sensitivity training', and didn...


	2008-06-23	Management	more...

	Lessons from the Field - Don't Underestimate the impact of Office Space - By John Hogan
	American Poet Laureate Robert Frost did not work in the current environment, but his observation about human nature may or may not have c...


	2008-06-16	Management	more...

	Hospitality R.O.I. METAPHOR - Let'S Play Ball! - By J. Ragsdale Hendrie
	Hospitality is one intriguing game we have chosen. We play in splendid venues, our Fans are enthusiastic with high expectations. Our co...


	2008-06-12	Management	more...

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