The Foodservice Landscape in the U.S.: Restaurant Industry and Consumer Trends, Momentum and Migration

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  • The Foodservice Landscape in the U.S.: Restaurant Industry and Consumer Trends, Momentum and Migration

    Packaged Facts
    5/1/2010
    209 Pages

    Abstract:
    On the heels of more than two years of recession, the foodservice industry continues to feel the results of discretionary spending pullbacks, and while it has worked margin miracles, must nevertheless work its way out of a triple threat: declining guest traffic, declining average check, and declines sales. Going forward, foodservice operators across all segments will need a walk the fine line by balancing incentives and discounts with added value and brand enhancement, working toward weaning consumers from the downward spiral of price shopping.

    The U.S. Foodservice Landscape 2010: Restaurant Industry and Consumer Trend Momentum and Migration provides unique insights into consumers' evolving relationship with the foodservice industry, helping restaurant operators position their brands-and menus-accordingly. Highlights of the study include 1) directional consumer behavioral and attitude analysis via Packaged Facts' proprietary Consumer Restaurant Outlook Tracker, which identifies the consumers who will lead near-term foodservice growth; 2) Via its Consumer Restaurant Usage and Spend Tracker, unique analysis of meal usage by restaurant type, party size, and party spend, to help target consumers who can bring in higher guest check averages; 3) Share of Stomach sales analysis that trends foodservice sales by segment against its retail counterpart, and provides quarterly same-store comparable trends and guest traffic frequency trends for more than 50 restaurant brands by segment-all of which provide a thorough sense of where the industry is heading; and 4) current and future menu pricing strategies and detailed consumer brand affiliations, to provide competitive insight.

    Woven throughout U.S. Foodservice Landscape 2010, readers will also find granular consumer insight provided via "consumer drilldowns" that shed insight on a host of pertinent guest traffic and incenting themes. Themes addressed include the degree to which healthy and new menu items influence choosing a restaurant versus choosing a menu item; the benefits of positioning gift cards & loyalty programs to healthy eaters and online order placers; targeting party spend by budget and health attitudes; and psychographic analyses of male and female Budgeters, Health Seekers, and Big Eaters.

    While the report forecasts foodservice industry sales in detail through 2012, simply put, the restaurant industry will face sales challenges through the reporting period. In an environment where growth-even stasis-means taking share, knowing where menu pricing trends, sales trends, menu selection trends, and convenience trends are going is paramount. This new foodservice report provides needed consultation on these themes, helping industry participants what position restaurant menus and services for tomorrow's consumer.

    Read an excerpt from this report below.

    Data Methodology

    Our methodology rests on a balance of data-centric expertise and holistic understanding, maximizing accuracy and depth of analysis. Report data is derived from thorough analysis of a host of sources, including the following:

    • Proprietary company interviews
    • Proprietary consumer surveys
    • The Experian Simmons National Consumer Study
    • The U.S. Census Bureau
    • The Bureau of Labor Statistics Consumer Expenditure Survey
    • The U.S. Department of Agriculture
    • The U.S. Securities and Exchange Commission
    • The Bureau of Labor Statistics Retail Trade Survey
    • Company presentations
    • Trade associations and trade magazines
    • Academic journals
    • Industry conferences
    • Restaurant menus

    Coverage areas

    In addition to supporting analysis (such as an introduction, an executive summary, and terms & definitions), U.S. Foodservice Landscape 2010 covers the following major topics. Please note that the final published version of this report may contain addition information. Charts/graphs, as well as major header topics, are included.


    Table of Contents:

    Chapter 1: Executive Summary
    Scope and Methodology
    Scope
    Methodology
    Macroeconomic summary
    Relevant facts and figures
    Consumer Outlook Tracker
    Relevant facts and figures
    Consumer Restaurant Spend Tracker
    Relevant facts and figures
    Share of Stomach: Sales Analysis
    Relevant facts and figures
    Health, budgeting and technology
    Relevant facts and figures
    Menu regulation
    Relevant facts and figures
    Restaurant & menu selection influencers
    Relevant facts and figures
    Restaurant & menu selection influencers: Restaurant attributes and recommendations
    Relevant facts and figures
    Restaurant & menu selection influencers: Restaurant and menu discounts & incentives
    Relevant facts and figures
    Share of Stomach: day part analysis
    Relevant facts and figures
    Psychographic groups: Budgeters, Health Seekers, and Big Eaters
    Brand Analysis: selected insights
    Starbucks
    McDonald’s
    Burger King
    Wendy’s
    Domino’s
    Chipotle
    Panera Bread
    Cracker Barrel
    Denny’s
    P.F. Chang’s China Bistro
    The Cheesecake Factory
    Darden Restaurants, Inc
    Ruth’s Chris Steak House


    Chapter 2: Restaurant Macroeconomic Analysis
    Consumers’ heavy burden will not lift soon
    Consumer Confidence
    Unemployment
    Personal Savings Rate
    Graph 2-1: Unemployment, Savings Rate and Consumer Confidence: 2007-2010
    Packaged Facts’ Consumer Restaurant Tracker: Home Meal Use Continues to Gain Ground
    Graph 2-2: Consumer Restaurant Tracker: Current Behavior: A Top Line View
    Graph 2-3: Consumer Restaurant Tracker: Next 3 Months: A Top Line View
    Unemployment trends adversely affect everyday consumer; QSR and family segments to suffer
    Graph 2-4: Unemployment Rate, Education Level, Adults Aged 25+, 2007-10
    Graph 2-5: Unemployment Rate, Adults Aged 16+, 2007-10
    Regional weakness
    Unemployment forecast: a little less bleak in 2011, and just a little less bleak than that in 2012
    Graph 2-6: Unemployment Forecast, 2010-12
    Stock and housing declines take toll on household wealth; rebound to 2006 levels a long way off
    Graph 2-7: Household Net Worth, 2005-09
    Graph 2-8: Wealth Effect: Wilshire 5000 and Case Shiller Index
    Food at home gains pricing edge
    Graph 2-9: CPI: Food at Home vs. Food Away from Home, 2005-2009
    Graph 2-10: CPI: Food at Home vs. Food Away from Home, July 2008 - December 2009
    Slight uptick in food inflation expected for 2010
    Graph 2-11: PPI: Selected Commodities, 2007-2009
    Graph 2-12: CPI: Selected Processed Foods and Feeds, 2007-2009


    Chapter 3: Consumer Restaurant Outlook
    Note on reading charts
    Consumers’ burden will not lift soon: 2534s with $50K+ HH show promise
    Consumer Confidence
    Current Situation vs. Expectations
    Graph 3-1: The Conference Board Consumer Confidence Index: 2007-2010
    Packaged Facts’ Consumer Restaurant Tracker: Significant Shift to Home Food Spend Continues
    Graph 3-2: Consumer Restaurant Tracker: Current Behavior
    Near Future Portends More of the Same
    Graph 3-3: Consumer Restaurant Tracker: Future Behavior
    Hope resides in positive perceptions about future job security and treating self/others
    Graph 3-4: Consumer Restaurant Tracker: Event Occurrence Likelihood
    Restaurant spend to be led by 25-34s?
    Graph 3-5: Restaurant Visits, by Age: 2008-09
    Graph 3-6: Consumer Restaurant Tracker: Current Behavior, by Age
    Graph 3-7: Consumer Restaurant Tracker: Future Behavior, by Age
    Graph 3-8: Consumer Restaurant Tracker: Event Occurrence Likelihood, by Age
    A split along income lines suggests increasing divergence in use by HH income
    Graph 3-9: Consumer Restaurant Tracker: Current Behavior, by HH Income
    Graph 3-10: Consumer Restaurant Tracker: Future Behavior, by HH Income
    Graph 3-11: Consumer Restaurant Tracker: Event Occurrence Likelihood, by HH Income
    Age & Income Consumer Drill-Downs Reinforce Importance of $50K+ 25-34s to present and future
    Graph 3-12: Consumer Restaurant Tracker: Current Behavior, by Age and Income
    Graph 3-13: Consumer Restaurant Tracker: Future Behavior, by Age and Income
    Graph 3-14: Consumer Restaurant Tracker: Event Occurrence Likelihood, by Age and Income
    Appendix: Consumer Survey


    Chapter 4: Consumer Restaurant Usage & Spend Tracker
    Note on reading charts
    Triple threat: declining guest counts, guest checks, and sales
    Graph 4-1: Average Check, Guest Traffic, and Sales Trends: 2002-09
    Graph 4-2: Annual Meals Purchased at Restaurants, Per Person: 2000-09
    Fast food remains traffic king: 4 in 10 restaurant visits in past month were to fast food/QSR
    Graph 4-3: Mean Restaurant Usage in Last Month, by Restaurant Type
    Restaurant use near complete saturation; street stands now used by 17% of restaurant goers
    Graph 4-4: Restaurant Usage in Last Month, by Restaurant Type, 2010
    The Restaurant Generation: 18-34 year-olds still moving through restaurant doors
    Graph 4-5: Mean Restaurant Usage in Last Month, by Restaurant Type, 2010, by Age
    Graph 4-6: Restaurant Usage in Last Month, by Restaurant Type, 2010, by Age
    Discretionary income translates to more frequent use; fast food an egalitarian exception
    Graph 4-7: Mean Restaurant Usage in Last Month, by Restaurant Type, 2010, by HH Income
    Graph 4-8: Restaurant Usage in Last Month, by Restaurant Type, 2010, by HH Income
    Minorities above-average users across most restaurant types
    Graph 4-9: Mean Restaurant Usage in Last Month, by Restaurant Type, 2010, by Race/Ethnicity
    Graph 4-10: Restaurant Usage in Last Month, by Restaurant Type, 2010, by Race/Ethnicity
    Total Spend Award goes to 25-34s
    Graph 4-11: Consumer Restaurant Meal Spend and Party Size Analysis, 2010, by Age
    Average mean cost increases with HH income; party size highest among middle-income users
    Graph 4-12: Consumer Restaurant Meal Spend & Party Size Analysis, February 2010, by HH Income
    If they love eating healthy, they’ll love spending money
    Graph 4-13: Consumer Restaurant Meal Spend & Party Size Analysis: Food & Health Attitudes, 2010
    Appendix: Consumer Survey


    Chapter 5: Share of Stomach: Sales Analysis
    Restaurant Performance Index on upswing but still exhibits contraction
    Graph 5-1: Restaurant Performance Index, 2006-2010
    Food away from home sales get a leg up on food at home sales
    Graph 5-2: Food Away From Home versus Food at Home, 2004-2008
    Food away from home: market size and forecast: 2004-11
    Graph 5-3: Food Away From Home, by Segment, 2004-11
    Eating and drinking places: market size and forecast: 2004-11
    Full-service segment trends
    Limited-service segment trends
    Graph 5-4: Eating and Drinking Places: Sales Growth, 2004-11
    Graph 5-5: Eating and Drinking Places: Percentage Sales Growth, 2004-11
    Quarterly same-store sales comparisons, by brand and restaurant segment
    Note on same-store sales
    Summary analysis
    Fast food/QSR burger segment
    Graph 5-6: Quarterly Same-Store Sales Comparables, Fast Food/QSR Burger, 2008-09
    Fast food/QSR fast casual segment
    Graph 5-7: Quarterly Same-Store Sales Comparables, Fast Food/QSR Fast Casual, 2008-09
    Other fast food/QSR
    Graph 5-8: Quarterly Same-Store Sales Comparables, QSR Other, 2008-09
    Family restaurants
    Graph 5-9: Quarterly Same-Store Sales Comparables, Family, 2008-09
    Casual bar & grill
    Graph 5-10: Quarterly Same-Store Sales Comparables, Casual Bar & Grill, 2008-09
    Casual international
    Graph 5-11: Quarterly Same-Store Sales Comparables, Casual International, 2008-09
    Other casual restaurants
    Graph 5-12: Quarterly Same-Store Sales Comparables, Casual Other, 2008-09
    Upscale restaurants
    Graph 5-13: Quarterly Same-Store Sales Comparables, Upscale, 2008-09
    Guest traffic count and frequency comparisons, 2007-09
    Summary analysis
    Frequency counts: definition
    Guest traffic: LSR, family and casual restaurants: 2007-09
    Graph 5-14: Guest Traffic: LSR, Family, and Casual, 2007-09
    Guest traffic: Snack & beverage: 2007-09
    Graph 5-15: Guest Traffic: Snack & Beverage, 2007-09
    Guest traffic: Fast food/QSR burger: 2007-09
    Graph 5-16: Guest Traffic: Fast Food/QSR Burger, 2007-09
    Guest traffic: Fast food/QSR chicken: 2007-09
    Graph 5-17: Guest Traffic: Fast Food/QSR Chicken, 2007-09
    Guest traffic: Fast food/QSR pizza: 2007-09
    Graph 5-18: Guest Traffic: Fast Food/QSR Pizza, 2007-09
    Guest traffic: Buffet/cafeteria: 2007-09
    Graph 5-19: Guest Traffic: Buffet/Cafeteria, 2007-09
    Guest traffic: Family restaurants: 2007-09
    Graph 5-20: Guest Traffic: Family Restaurants, 2007-09
    Guest traffic: Casual bar & grill: 2007-09
    Graph 5-21: Guest Traffic: Casual Bar & Grill, 2007-09
    Guest traffic: Casual international: 2007-09
    Graph 5-22: Guest Traffic: Casual International, 2007-09
    Guest traffic: Casual steakhouse: 2007-09
    Graph 5-23: Guest Traffic: Casual Steakhouse, 2007-09


    Chapter 6: Health, Budgeting & Technology: Consumer Analysis
    Note on reading charts
    Consumer food, health and budgeting attitudes suggest challenge and opportunity
    Graph 6-1: Food and Health Attitudes, February-March 2010, by HH Income
    Graph 6-2: Food and Health Attitudes, February-March 2010, by Age
    Graph 6-3: Food and Health Attitudes, February-March 2010, by HH Income
    Appendix: Consumer Survey


    Chapter 7: Health and Menu Regulation
    A healthful America: whether we like it or not
    Don’t forget: It’s about money
    Graph 7-1: Prevalence of Adult Overweight, Obesity, and Extreme Obesity, 1988-2006
    Graph 7-2: Prevalence of Overweight Among Children and Adolescents, 1988-2006
    Why pick on restaurants?
    February 2010 report weighs impact of food away from home on diet quality
    How to address menu labeling


    Chapter 8: Restaurant & Menu Selection Influencers: an Overview
    Note on reading charts
    Convenience and familiarity more apt to influence decision than discounts
    Graph 8-1: Restaurant Selection Factors, February-March 2010
    Among restaurant attributes, environmentally friendly practices least apt to influence
    Graph 8-2: Restaurant Selection Factors: Restaurant Attributes, February-March 2010
    Direct experience with restaurant more likely to influence than recommendations
    Graph 8-3: Restaurant Selection Factors: Recommendations & Curiosity, February-March 2010
    A range of discounts and incentives share influence among consumers
    Graph 8-4: Restaurant Selection Factors: Discounts & Incentives, February-March 2010
    Healthy and new menu items not a significant restaurant draw
    Graph 8-5: Restaurant Selection Factors: Food Attributes, February-March 2010
    On the menu, combo plates and mix-and-match options spur selections
    Graph 8-6: Menu Item Selection Factors, February-March 2010
    Appendix: Consumer Survey


    Chapter 9: Restaurant Selection Analysis: Attributes, Recommendations & Other Preferences
    Note on reading charts
    Practical but memorable, with a twist
    Graph 9-1: Restaurant Selection Factors: Restaurant Attributes, 2010
    Environmental pulse quickens with youth
    Graph 9-2: Restaurant Selection Factors: Restaurant Attributes, 2010, by Age
    Special services, ambience, and quick service influenced by HH income
    Graph 9-3: Restaurant Selection Factors: Restaurant Attributes, 2010, by HH Income
    Take me to . . . where I’ve already been!
    Graph 9-4: Restaurant Selection Factors: Recommendations & Curiosity, February-March 2010
    Age: Reputation and past experience versus recommendations, reviews and something new
    Graph 9-5: Restaurant Selection Factors: Recommendations & Curiosity, 2010, by Age
    Higher HH income; higher use of online reviews
    Graph 9-6: Restaurant Selection Factors: Recommendations & Curiosity, 2010, by HH Income
    Convenience comes in many flavors
    Ordering technology continues to evolve; virtual ordering platforms to continue rapid adoption
    Graph 9-7: Technology-Related Ordering and Research Behaviors, by Age and HH Income
    But the pizza players continue to lead on innovation.
    Free internet wireless is the rule and expectation
    Adapting to QSR efficiency
    Text coupons on the rise
    iPhone apps
    Reimaging the rule, not the exception
    Dual branding trend widens
    Spreading the word and learning from patrons via social networking
    Appendix: Consumer Survey


    Chapter 10: Discounting & Incentives, Food Attributes, and Menu Attributes
    Note on reading charts
    Influence of discounts and incentives on consumers
    A range of discounts and incentives share influence among consumers
    Graph 10-1: Restaurant Selection Factors: Discounts & Incentives, 2010
    Degree of influence correlates with youth
    Graph 10-2: Restaurant Selection Factors: Discounts & Incentives, by Age
    Specials & combos spur bottom end; gift cards & loyalty programs spur middle and high end
    Graph 10-3: Restaurant Selection Factors: Discounts & Incentives, 2010, by HH Income
    Take note of different needs by race & ethnicity
    Graph 10-4: Restaurant Selection Factors: Discounts & Incentives, 2010, by Race/Ethnicity
    Higher interest in rewards programs among healthy eaters and online order placers
    Graph 10-5: Food and Health Attitudes, 2010, by Discounts & Incentives
    Yes, food matters
    Graph 10-6: Restaurant Selection Factors: Food Attributes, 2010
    To 18-34s: Here’s to your health! Something new? Something small?
    Graph 10-7: Restaurant Selection Factors: Food Attributes, 2010, by Age
    With heavier pocketbooks comes wider interest in cuisine, healthful items & smaller portions
    Graph 10-8: Restaurant Selection Factors: Food Attributes, 2010, by HH Income
    Menu item strategies that incent selection
    Graph 10-9: Menu Item Selection Factors, 2010
    Fickle youth, strongly persuaded by all but smaller portions
    Graph 10-10: Menu Selection Factors, 2010, by Age
    HH income: LTOs & lower prices draw lower end; waiter recs & new items the higher end
    Graph 10-11: Menu Selection Factors, 2010, by HH Income
    Menu item selection influence among men & women by healthy eating characteristics
    Graph 10-12: Healthy Attitudes, Gender Column, Menu Selection Factors, 2010
    Menu item selection influence among men & women by budgeting characteristics
    Graph 10-13: Budget Attitudes, Gender Column, by Menu Selection Factors, 2010
    In the past three months, which of the following has influenced your selection from the restaurant menu?
    Menu pricing strategy a top priority
    Fast food/QSR must avoid extreme affordability death spiral
    Notable fast food/QSR initiatives
    With “Barbell Strategy,” Burger King plays catch up with McDonald’s on value
    Wendy’s: “Real” food at a real value
    Arby’s adjusts to value pricing
    Starbucks pricing restructure nears completion
    Sonic also hones value message
    Domino’s pizza introduction draws new fans
    CKE stays upstream
    Coffeehouses embrace value bundling
    Other notable promotions
    Fast casual QSR segment innovates in face of recession
    This promotion brought to you by Facebook
    Family restaurants hope everyday value is the answer; we believe it is
    Denny’s: everyday value with entry-point pricing across all dayparts
    Bob Evans to emphasize value for money
    With petite menus and extra promotions, casual restaurants walk a careful line
    Darden balances the brand positioning of Olive Garden, Longhorn Steakhouse, and Red Lobster
    Smaller portions: a smart move with long-term potential
    Chili’s, Cheesecake Factory, Champps, and California Pizza Kitchen downsize portions
    International aspirations: P.F. Chang’s China Bistro and McCormick & Schmick’s
    To pair or not to pair: Applebee’s versus Chili’s
    Other notable developments: P.F. Chang’s does lunch; Red Robin sets $5.99 price point; CPKI Adventure Card
    Upscale: the fixe is in, for now, but for how long?
    Highbrow, meet comfort food
    Loyalty/rewards programs to pick up steam
    Graph 10-14: Top U.S. loyalty program memberships ranked by industry
    Up next: Chipotle
    Up next: Panera Bread
    A case for loyalty: it’s all about ROI
    The marketer’s view
    The consumers’ view
    Case study: Levy Restaurants & Bistro 110
    Bistro 110 Préféré membership
    Starbucks tweaks Customer Loyalty Program
    Other developments
    American Express teams with Dunkin’ Donuts to reward for recharging shopping card
    BJ’s rolls out new loyalty programs
    Kona Grill ramps up Konavore Loyalty Program
    Gift card programs expand; we see an oversaturated market ahead
    Red Robin incents gift cards with Bonus Bucks
    Cracker Barrel gift card sales up 14%
    The Cheesecake Factory, Inc. gift card redemptions up 25%
    Ruth’s Chris gift card sales top $40 million per year


    Chapter 11: Day Part & Ordering Behavior Trend Analysis
    Note on reading charts
    Breakfast activity belies industry sales impact
    Breakfast sales rise to 10.2% of restaurant-related meal spend in 2008
    Graph 11-1: Restaurant Meal Sales Per Consumer Unit, by Daypart: 2005-08
    In 2010, dinner day part accounts for half of all usage; breakfast less than 10%
    Graph 11-2: Day Part Usage on Last Visit, February-March 2010
    With age comes wisdom—and breakfast restaurant use
    Graph 11-3: Day Part Usage on Last Visit, February-March 2010, by Age
    For Black and Asian restaurant goers, sweet snacks and “just a beverage” more popular
    Graph 11-4: Day Part Usage on Last Visit, February-March 2010, by Race/Ethnicity
    Dinner ordering behavior: two menu items per person is the norm
    Graph 11-5: Dinner Ordering Behavior, February-March 2010
    25-34s most likely to order appetizers, alcoholic beverages; 65+ diners most likely to order dessert
    Graph 11-6: Dinner Ordering Behavior, February-March 2010, by Age
    Alcoholic beverage use 60% more likely among $75K+ diners
    Graph 11-7: Dinner Ordering Behavior, February-March 2010, by HH Income
    Day part trends
    Day part pricing trends
    Breakfast now a mixed bag: near-term growth prospects challenged; long-term growth promising
    McDonald’s racks up $7.5 billion in 2009 breakfast sales; $1 value menu to pressure competition
    Burger King addresses breakfast challenges
    Wendy’s to reenter breakfast wars
    Chick-fil-A adds yogurt parfait
    Fast casual: Einstein Noah and Panera Bread tread water
    Family restaurants: Denny’s
    Panera Bread scores at lunch
    Dinner impact: Sonic and Denny’s
    Snacking moves
    Happy Hour attempts to rescue afternoon business


    Chapter 12: Psychographic Profile Analysis
    Note on reading charts
    Meet the psychographic groups
    Consumer food, health and budgeting attitudes dues suggest both challenge and opportunity
    Graph 12-1: Psychographic Profile Analysis, by Age
    Graph 12-2: Psychographic Profile Analysis, by HH Income
    Graph 12-3: Psychographic Profile Analysis, by Restaurant Discounts and Incentives
    Graph 12-4: Psychographic Profile Analysis, by Menu Selection Factor


    Chapter 13: Restaurant Brand Analysis
    Note on food lifestyle segmentation charts
    Note on low- and high-frequency users
    Starbucks Corporation
    Recession response
    Menu pricing strategies and customer incentives
    Healthful and “foodie” user groups important to the brand
    Graph 13-1: Starbucks Usage Frequency Analysis, Health Attitudes
    Graph 13-2: Starbucks Usage Frequency Analysis, Food Lifestyle Segmentation
    Starbucks core low- and high-frequency users
    Graph 13-3: Starbucks core demographics: low- and high-frequency users
    Starbucks by the numbers
    Graph 13-4: Starbucks by the numbers
    McDonald’s Corporation
    2009-10 menu pricing strategy
    Going forward
    Core customers: Convenience and Ease and Weekend Cooks
    Graph 13-5: McDonald’s Usage Frequency Analysis, Food Lifestyle Segmentation
    Snack Wrap expansion may tweak user and non-user interest
    Graph 13-6: McDonald’s Usage Frequency Analysis, Snacking Behavior
    McDonald’s core low- and high-frequency users
    Graph 13-7: McDonald’s core demographics: low- and high-frequency users
    McDonald’s by the numbers
    Graph 13-8: McDonald’s by the numbers
    Burger King Holdings, Inc.
    Barbell strategy
    Reinvigorating breakfast
    Attempts to broaden fan appeal
    Convenience and Variety on a Budget
    Graph 13-9: Burger King Usage Frequency Analysis, Food Lifestyle Segmentation
    Snacking: opportunity or lost opportunity?
    Graph 13-10: Burger King Usage Frequency Analysis, Snacking Behavior
    Burger King core low- and high-frequency users
    Graph 13-11: Burger King core demographics: low- and high-frequency users
    Burger King by the numbers
    Graph 13-12: Burger King by the numbers
    Wendy’s
    2009-10 strategy
    “Real” food at a real value
    Wendy’s to reenter breakfast wars
    Snacking
    Remodeling
    Acquisitions?
    “Food Lifestyle” segmentation groups a blend of McDonald’s and Burger King
    Graph 13-13: Wendy’s Usage Frequency Analysis, Food Lifestyle Segmentation
    Wendy’s core low- and high-frequency users
    Graph 13-14: Wendy’s core demographics: low- and high-frequency users
    Wendy’s by the numbers
    Graph 13-15: Wendy’s by the numbers
    Domino’s Pizza, Inc
    In brief: profile
    2009-10 strategy
    PULSE helps drives online transactions
    An impulse-driven higher-frequency user
    Graph 13-16: Domino’s Usage Frequency Analysis, Food Lifestyle Segmentation
    Graph 13-17: Domino’s Usage Frequency Analysis, New Product Interaction
    Domino’s core low- and high-frequency users
    Graph 13-18: Domino’s core demographics: low- and high-frequency users
    Domino’s by the numbers
    Graph 13-19: Domino’s by the numbers
    Chipotle Mexican Grill, Inc.
    Competitive positioning: Customization; Food with Integrity
    2009-10 strategy
    On the menu
    Restaurant expansion plans
    Loyalty program
    Variety on a Budget draws a crowd
    Graph 13-20: Chipotle Usage Frequency Analysis, Food Lifestyle Segmentation
    Graph 13-21: Chipotle by the numbers
    Panera Bread Company
    2009-10 strategy
    Daypart positioning
    Loyalty program
    Variety on a Budget
    Graph 13-22: Panera Bread Usage Frequency Analysis, Food Lifestyle Segmentation
    Panera Bread core low- and high-frequency users
    Graph 13-23: Panera Bread core demographics: low- and high-frequency users
    Panera Bread by the numbers
    Graph 13-24: Panera Bread by the numbers
    Cracker Barrel Old Country Store, Inc.
    Restaurant operations
    Retail operations
    2009-10 strategy
    Menu item innovation
    Reformed Traditional users may seek untapped health appeal
    Graph 13-25: Cracker Barrel Usage Frequency Analysis, Food Lifestyle Segmentation
    Cracker Barrel core low- and high-frequency users
    Graph 13-26: Cracker Barrel core demographics: low- and high-frequency users
    Cracker Barrel by the numbers
    Graph 13-27: Cracker Barrel by the numbers
    Denny’s Corporation
    Recession challenges
    2009-10 menu strategy
    2010 shift to everyday value supported with LTO entrees
    Weekend Cooks help drive sales
    Graph 13-28: Denny’s Usage Frequency Analysis, Food Lifestyle Segmentation
    Graph 13-29: Denny’s Usage Frequency Analysis, Food Competition
    Denny’s core low- and high-frequency users
    Graph 13-30: Denny’s core demographics: low- and high-frequency users
    P.F. Chang’s China Bistro
    2009-10 menu strategy and innovation
    Graph 13-31: P.F. Chang’s Usage Frequency Analysis, Food Lifestyle Segmentation
    The Cheesecake Factory
    Menu strategy and innovation
    Coupons can fly
    Graph 13-32: The Cheesecake Factory Usage Frequency Analysis, Coupon Interest
    Darden Restaurants, Inc.
    Menu pricing strategy
    Reimaging in the works
    Food lifestyle analysis: Red Lobster versus Olive Garden
    Graph 13-33: Red Lobster Usage Frequency Analysis, Food Lifestyle Segmentation
    Graph 13-34: Olive Garden Usage Frequency Analysis, Food Lifestyle Segmentation
    Graph 13-35: Olive Garden Usage Frequency Analysis, Health Attitudes
    Olive Garden & Red Lobster core low- and high-frequency users
    Graph 13-36: Olive Garden & Red Lobster core demographics: low- and high-frequency users
    Ruth’s Chris Steak House
    On the menu
    Revenue building strategies and menu moves
    Appendix on food lifestyle segmentation charts

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