Hospitality Industry Trends - Management

Two weeks ago, I wrote a column that highlighted one of the most memorable service codes ever offered in hospitality - the Statler Hotel Service Code. I included the original wording (penned in 1916) and gave readers the opportunity to receive a training powerpoint I created that is an updated version of the Statler Service Code, using current ... - More

The last few columns have all addressed the guest experience and delivering service. These columns have generated a high level of reader interest and my next article will provide a recap of some of their comments on impressions of service levels, customer expectations and service codes. - More

I want it my way, and this is what that looks like. Will this be the next step in the Hospitality evolution? The restaurant sector has played around with this a little – from Wendy’s and to Fuddrucker’s building your own burger. Buffet tables have always been a favorite – no portion control and heaps of your pleasures. - More

You’ve seen it on TV, you’ve read about it in newspapers – Americans have taken a complete 180 degree turn from the days of conspicuous consumption. The media calls this 'The New Normal.' - More

In the current economic climate, business leaders are facing greater challenges than ever. Many are tempted to take the easy way out, changing strategies quickly or reinventing their companies in hopes of finding a new model to weather the downturn. - More

GMs have always had to be exceptional multi taskers – managing managers in multiple disciplines. The widening scope of the GM’s job has never been more apparent than in this marketing plan and budget season as both now need to accommodate new strategies. - More

There should be no such thing as 'limited service' in hotels or hospitality - More

Last weekend I took a walk though arable land and couldn't fail to notice that all was not well with the wheat crops. I suppose it's not surprising; I only have to look at my own garden and see the effects of the recent dry (UK) weather. - More

Using twenty-five vignettes, a Cornell study of hospitality innovators finds that both new and established hospitality companies are applying novel approaches and unconventional thinking to serve the ever changing needs of hospitality guests. - More

One of the most comprehensive and meaningful service codes ever introduced in hospitality - More