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2008-09-08 Hospitality Trends

Employment

What's In the Stars? (Russian 5-star hotels don't compensate better than their 4-star counterparts) - By Tatiana Veller and Ekaterina Gil
What is the best way to start a career in the hospitality industry in Russia? After comparing the line staff salary data for 3-, 4-, and 5-star hotels across Russia in 2008, we have drawn a few surprising conclusions. ...more

Hiring from Outside the Company: How New People Can Bring Unexpected Problems
As life-long employment fades and the workforce becomes increasingly mobile, many companies look to hire skilled, experienced workers to improve productivity quickly. Those workers, however, often bring baggage from prior jobs that can negate the benefits of their prior experience, according to new Wharton research. ...more

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Food and Beverage

Restaurant Industry Performance Remained Soft as Restaurant Performance Index Was Unchanged in July
Operators reported lower sales and traffic levels, Economy and food costs are the top concerns ...more

Food & Beverage - Competitive Catering - By Joe Dunbar
In the contract feeding segment, most of our business was awarded via the competitive bid process. We would respond to an RFP, attend a meeting for clarification, tailor our dog and pony to the specific issues and submit our best price. The other players were well known to us and we knew which companies were hungry for an account. ...more

Restaurant Trends - Growing And Emerging Concepts - Data reflects change and activity from April 25, 2008 to August 25, 2008
Update from Restaurantchains.net on growing and emerging restaurant concepts ...more

Food & Beverage - Local: How to Use this Magic Marketing Word to Drive Sales - By Ken Burgin
Maybe you enjoy pizza from Italy, beer from Denmark and TV from Britain, but the L word - LOCAL - arouses special loyalty and emotion. Just like the Olympics. ...more

Hispanic Parents More Likely to Reward Kids with Snacks, Finds Mintel
Study highlights snacking differences between Hispanics, general population ...more

Technomic Finds That New Yorkers Strongly Support Law Requiring Calorie Counts on Restaurant Menus
Eighty-six percent of New York City restaurant users consider the recently-enacted law there requiring chain restaurants with 15 or more units to disclose calories on their menus to be a positive move, according to a survey completed by Technomic, Inc. ...more

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Internet

Some Hotel Site Designers, Don't Know... What They Don't Know - By Neil Salerno
As I review various hotel websites, I am constantly amazed by the number of poorly designed sites which are being developed by some hotel website design companies. To add insult to injury, it is shocking to see the over-priced fees that they are charging to design sites which do not follow acceptable search optimization guidelines or essential hotel sales principles. ...more

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Management

Cornell Study Says Human Resources Is the Key to Revenue Management
As revenue management becomes increasingly integrated in hotel sales, it will need stronger human resources support. In a survey conducted by Cornell professor Sheryl Kimes, 186 revenue managers cited issues relating to human resources as key factors in effective revenue management. ...more

Competing Against Yourself: Hospitality Sales Professionals - Lesson #13 from Olympic Gold Medalist Phelps - By David M. Brudney, ISHC, August 2008
'Do you think you'll have any competition in London in 2012?' asked NBC sportscaster Bob Costas of Olympic Gold Medalist Michael Phelps. 'I never concern myself much with competition,' said Phelps, winner of eight Gold Medals. 'I'm always competing with myself. My goal is always the same. I'm always working on getting better, on improving.' ...more

Destination Analysis Demonstrates Strategic Planning for Sustainable Tourism
Destination planners in all locations seek to be as fashionable as possible and to attract high spending visitors. The featured article in the August 2008 Cornell Hospitality Quarterly demonstrates one mechanism that planners can use to determine where they stand among the world's destinations. ...more

Lessons from the Field - 10 Hotel Sales Action Steps to Succeed in Today's Competitive Marketplace - By John Hogan
We have all heard the expressions about the need to try something different if we expect different results, as well as the message about working smarter rather than simply longer or harder. ...more

Going 'Off Book' - The Movement towards Empathetic Hospitality - By Shannon Pruce - Account Director, LRA Worldwide, Inc
In acting circles, they are the two words that can strike fear in the hearts of the most seasoned performer - 'off book.' The script has ceased to be a security blanket, the actor must rely on his ability to take words from the page and create something personal and memorable. ...more

It's Not the Economy - Stupid - By Dr. Rick Johnson
The Pygmalion Effect - Have you ever heard the term 'A Self Fulfilling Prophecy'? That is what the Pygmalion Effect is all about. You begin to talk so negatively about your sales challenges that you begin to believe in your own whining. ...more

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Market Reports

Weekly U.S. Lodging Performance for the week ending August 23, 2008
The U.S. hotel industry experienced occupancy and RevPAR declines during the week of 17 - 23 August 2008, according to data from STR. Average daily rate increased. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending August 23, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Top 10 Group Events Aug 01, 2008 - Aug 31, 2008
Square Footage Meeting Space Occupied, Square Footage Catered, Estimated Number of Attendees ...more

HRG Hotel Survey Shows U.S. Rates Leveling, Elsewhere Strong
Hotel rates for corporate travelers leveled off in North America for the first half of 2008, while other regions-particularly Eastern Europe and Asia/Pacific-continued to show strong rate hikes, according to six-month hotel surveys recently released by HRG. ...more

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Other Articles

Lodging Interactive Launches Travel 2.0 Marketing Services for Hotels - HotelSocialBlogs.com
Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry, today announced the roll out of its Travel 2.0 Marketing Services for Hotels, HotelSocialBlogs.com. Through HotelSocialBlogs.com hotels can leverage Travel 2.0 technologies to maximize their online reach through conversational marketing opportunities on major social media websites such as Facebook, MySpace, Squidoo, Twitter and many others. ...more

Consumer Recourse - We Cannnot Hide The Warts Anymore - By J. Ragsdale Hendrie
Remember when Restaurants, B&B's and small resorts said that they did not need to have a web site or even advertise, because their business was based upon families and friends who have visited for generations. ...more

Understanding the Psyche of Tomorrow's Travellers
Young Australians may never visit a bricks and mortar travel agency because it is 'not in their psyche', according to Scott Blume, Chief Executive of PATA member Zuji. ...more

Are Tour Operators Equipped with the Resources to Overcome the Added Cost of Distributing Through Travel Agents?
Consumers have embraced the multiplication of vendors and channels for buying travel products. Their preferences for what they put in their shopping baskets have also evolved, too. ...more

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Travel Trends

From Room Service to Lip Service, TripAdvisor Survey Reveals the Best and Worst of Hotels
Cleanliness, Quiet and Customer Service Top Three Issues for Travelers - 80 Percent of Travelers Concerned about Bedbugs ...more

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. Employment 2 items
. Food and Beverage 6 items
. Internet 1 item
. Management 6 items
. Market Reports 4 items
. Other Articles 4 items
. Travel Trends 1 item

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