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The Source for hotel industry news since 1998

2007-12-03 Hospitality Trends

Development

Cornell Study Finds Guests Prefer Restaurant Reservations
During busy times, guests at casual-style restaurants end up waiting for a table, but they don't like it. Given the choice, a Cornell study finds that most of them would prefer to make reservations. ...more

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Employment

NBTA Foundation Salary Survey Shows Companies Value Travel Managers
The NBTA Foundation, the education and research foundation of the National Business Travel Association (NBTA), today provided NBTA members a report that allows individual travel managers to compare their compensation levels and benefits to those of their peers. ...more

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Food and Beverage

National Survey Finds Shrimp is Consumers' Favorite Seafood, Salmon a Close Second
McCormick & Schmick's Seafood Restaurants has gone fishing to uncover Americans' attitudes toward seafood. The survey polled consumers who regularly eat seafood to determine what types they're buying and ordering, what they look for when choosing their fish, and other behaviors related to seafood. ...more

How to Handle Negative Comments & Reviews Online - By Ken Burgin
No-one likes hearing bad feedback, even if you know it may be true. ...more

Smoking Ban: Hard Cuts for 28% of German Pubs and Restaurants
Survey of 550 restaurant manager in Lower Saxony and Baden-Wuerttemberg shows: Over 70% can't invest in own smoking lounges ...more

Technomic Examines Hispanic Restaurant Consumers and Acculturation Trends
With the U.S. Hispanic population growing faster than any other group, restaurant operators must work harder to understand and cater to this increasingly-important customer base. Census Bureau data now places Hispanics at roughly 44 million-nearly 15 percent of the U.S. population-making the U.S. the third largest concentration of Hispanics in the world, after Mexico and Colombia. ...more

Restaurant Trends - Growing And Emerging Concepts - Data reflects change and activity from July 20, 2007 to November 20, 2007
Update from Restaurantchains.net on growing and emerging restaurant concepts ...more

2008 Preview: Beverage - Big flavors and exotic additions are on tap
Smart beverage buyers have to keep current, but a crystal ball wouldn't hurt. Here we've distilled the huge number of new products coming to market into three basic trends: good-for-you beverages, the green and organic movement and the latest hot flavors. ...more

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Internet

Declining Customer Satisfaction Throughout the Travel Industry Extends to Independent Travel Web Sites
Hotwire.com Ranks Highest in Customer Satisfaction Among Independent Travel Web Sites for a Second Consecutive Year ...more

Are You an Internet Believer...If Not, Why Not? - By Neil Salerno
If you are already a believer, your web site is now one of your hotel's most robust revenue producers, in many cases, producing a third or more of total room revenue, with many hotel sites producing much more. If your site is not producing a good level of business, you're probably having difficulty believing in the great power of the Internet. Or worse, you may be a believer, but don't know whether or not your site is producing business as it should. ...more

Travel Suppliers Fighting Back In Online Battle
The online travel market is experiencing an evolution with the balance of power shifting over the past 12 months from online agencies to the suppliers, according to PricewaterhouseCoopers LLP. ...more

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Management

Pause for Reaction: New Generation of Hospitality Sales Professionals Lesson #9 - By David M. Brudney
The new generation of hospitality Sales professionals can become so focused on their 'Sales pitch', e.g., FABs (features, advantages and benefits), that they overlook all too often the importance of pausing in order to seek the prospects' reactions and buy-in. ...more

Renovation is a State of Mind - By Rob Rush
Let's conduct a little experiment. Go to the website of any hospitality industry trade publication - it could be this one or it could be the one for Fido Friendly Magazine: The Travel Magazine for you and Your Dog. (It exists - really.) Type the word 'renovate' into the search bar. Be overwhelmed at the results. ...more

Customer Focus the Primary Platform for Customer Retention - By Dr. Rick Johnson
Customer focus must become the platform for success in the hotel-resort industry or for anyone in the service industry for that matter. That starts with establishing guidelines for communication and planning between management, sales, marketing and the customer service team. ...more

The Simple Secret to 'Persuasive Speak' - By Alan Keith
Develop and expand upon your talent to communicate. Make your audience feel a certain way or encourage a response is essential in advertising, selling and consensus building. Improve your bottom line with Persuasive Speak. ...more

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Market Reports

September 2007 Year To Date Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending November 17, 2007
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Weekly U.S. Lodging Performance for the week of Nov 18, 2007 - Nov 24, 2007
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Transportation Strikes Create An Estimated Loss Of 6 Million Euros For The Parisian Hotel Industry
While the month of November began with heightened activity in Paris, largely due to the trade show Batimat, the public transportation strikes had a negative impact on results. ...more

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Other Articles

The Hospitality Industry and its Future in the US and Europe - By Jerry Cedicci & Robin Trehan
According to the International Society of Hospitality Consultants, the top 10 issues of the industry for 2007 were labor and skills shortage, construction costs, technology, changing demographics, future of hotel profits, branding, distribution concerns, travel restrictions, emerging markets and capital availability. ...more

Hotel Satisfaction Scores on the Rise
Medallia's Hotel Industry Tracking Study Shows Key Trends ...more

Hospitality Industry Survey US$40 Upon Completion
Greetings from Brand Institute! You have been selected to participate in this market research study to evaluate different marketing and sales hospitality companies based upon your qualifications. ...more

Top Five Reasons for Meeting Planner Site Selection
Knowland Group Research Reveals That Price Isn't Everything ...more

Rosewood Hotels and Sun Country Airlines Take First Place Away From Industry Leaders
Market Metrix Announces Third Quarter 2007 Hospitality Index Results ...more

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Travel Trends

hotels.com Survey Finds Many Americans Would Prefer Visiting Relatives Stay in a Hotel During the Holiday Season
More than Eight Out of 10 U.S. Adults Say They Want at Least Some Relatives to Stay in a Hotel ...more

More Pets On The Road During 2007 Holiday According to BringYourPet.com
BringYourPet.com, a leading pet friendly lodging directory announces a substantial increase in Web site traffic and inquiries this past Thanksgiving. ...more

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. Development 1 item
. Employment 1 item
. Food and Beverage 6 items
. Internet 3 items
. Management 4 items
. Market Reports 4 items
. Other Articles 5 items
. Travel Trends 2 items

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