Hospitality Industry Forums

Real I love your lovely poem, it is marvelous.
I believe as Mutual understanding and mutual respect especially to our customer.
Hear is a list of common human needs. Which ones are the needs of your customers?
a. the need to fee welcome.
b. the need for timely service.
c. the need to feel comfortable.
d. the need for orderly services.
e. the need to be understood.
f. the need to receive help or assistance.
g. the need to feel important.
h. the need to be appreciated.
i. the need to be recognized.
j. the need for Mutual RESPECT.

It is important for us to know....
What our customers want
What our customers need
What our customers think
What our customers expect
What our customers feel
Wheter our customers are satisfied
Whether our our customers will return

" Mutual R-E-S-P-E-C-T "

I hope from you kind response of my opinium.

Thank you for your kind article.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2007-11-13 Honey Thazin Aung