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  Hospitality Industry News - Create PDF File

 Friday January 9th, 2009 
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Hotel Butlers-Lynch or Lynchpin? - By Steven Ferry

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2008-08-13

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Company Information
Steven Ferry
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Professor Steven Ferry trains butlers in hotels, resorts, and private estates, and spa butlers in spas. He is Chairman of the International Institute of Modern Butlers and author of the best-selling industry texts, Hotel Butlers, The Great Service Differentiators and Butlers and Household Managers, 21st Century Professionals.

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Muzzling the Guest From Hell - By Steven Ferry

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