Hospitality Industry News - Features

Do the Radisson Franchisees Agree with Carlson's billion-dollar Makeover Program? At Last: A Win-Win Victory for Tourism; Congratulations to the Harris Rosen Foundation - More

It’s almost spring and there are green shoots sprouting in gardens and the economy! It’s time to shake off the deadly serious work attitudes we have adopted and be a little outrageous! - More

Nowadays, differentiation is one of the main goals every Hotel aims to as a company, because it has been demonstrated that it influences the positioning and achievement of competitive advantages in the international market. Hotels have thus developed dissimilar strategies to achieve differentiation and obtain the success sought. However, it is w... - More

Every once in awhile an author’s think-piece hits the bulls-eye. A recent article by Elizabeth Green titled ‘Building a Better Teacher’ (New York Times, March 7, 2010) does just that. But what does this have to do with hospitality? Actually, it’s a no-brainer. - More

REVPAR GURU Launches iPhone RevPAR Calculator App - More

The Boutique & Lifestyle segment has emerged through a maze of big brands and frequent guest programs to become a prominent lodging category, highly sought after by consumers and investors alike. - More

Every hotel wants more loyal guests. The rewards for individual properties are well documented; loyal customers: - More

Property Improvement Plans or PIPS, are a reality to today’s hotel owners and management groups. If a property is part of a franchised system, dealing with PIPS can be an expensive proposition both at the time of sale as well as in continuing operations. The purpose of PIPs is to keep properties in compliance with all existing and new bra... - More

The 108-year-old NYC landmark hotel has an interesting and unique history. Here’s its classic story. - More

If anything strikes fear in the hearts of hoteliers these days, it’s social media. Seemingly overnight, we’re expected to tune in to dozens of websites each day to make sure no one has badmouthed us or posted an embarrassing video. If they have, we’re obliged to respond in a courteous, guest-is-always-right manner, knowing that ev... - More