Your Hospitality 'Touch' in Restaurants Matters - By John Hendrie
Definitions get redefined. Once upon a time, 'touch' meant some human interaction. It could have been applied to a friendly word or two, a hand shake, perhaps helping someone with their coat, maybe just a kind expression or look. We have now evolved in our restaurants to the technology of 'touch' - tapping those tablets and phones to make our wishes known, e-mail or play a game while we wait for our order, or pay the fare. Which is the true definition?