Poor March 2014 Performance for Hotel Industry in Asia Pacific Region
Hotels in the Asia Pacific region experienced negative performance results during March 2014 when reported in U.S. dollars, according to data compiled by STR Global.
The average domestic air fare increased to $381 in the fourth quarter of 2013, up 0.3 percent from the average fare of $380 in the fourth quarter of 2012, adjusted for inflation in constant 2013 dollars (Table 1), the U.S. Department of Transportations Bureau of Transportation Statistics (BTS) reported today. During that October to December period, Huntsville, Ala., had the highest average fare, $528, while Long Beach, Calif., had the lowest, $249.
Exploring the many dimensions of service, both physical and emotional, and how to tap into a variety of experiential moments leading to the most meaningful guest experiences Graphic of a diamondis about taking a deeper dive into what happens in service touchpoints and interactions. It's about exploring how your guests might react to the messages, people and environment on their experiential journey to your site or property.
The ability to create a satisfied customer remains elusive for most airlines according to todays report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSIs 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.